Feel Free To Call Us With Any Questions You Have, In The Mean Time, Here Are A Few Of Our Frequently Asked Questions.
How long has Mad Moose Rentals been in business?
Mad Moose Rentals came to Southern Utah in March 2015. We want to provide a custom experience to those seeking an adventure. Rent any day, any time, anywhere in Southern Utah.
Do you provide tours?
Yes! We have Adventure Tours, Sand Dune Tours, and Sunset Tours. Drive your own machines, and quickly visit and see all that Southern Utah has to offer!
Where do I meet you to pick up the equipment?
We meet you at our location 5665 W Clubhouse Dr Hurrican, UT 84737. We can also deliver to other areas for a small fee.
How old do I have to be to rent your equipment?
You must be at least 21 years old to rent any machine from Mad Moose Rentals with a valid driver’s license. All other pieces of equipment may be rented to anyone over 18 years of age.
Do I need to bring my own water?
We can provide a cooler with water and ice upon request. Any consumption of alcohol and/or drugs is strictly prohibited when renting from Mad Moose Rentals and will result in a $250 fine.
Do I need to wear a helmet?
Helmets are strongly encouraged and provided for you. It is not, however, required that you wear the helmet. Safety is a top priority, but you will be riding at your own risk.
Can I rent your machines and drive them anywhere I want?
Yes. Add a trailer and it’s up to you where you want to ride. We can recommend a number of great spots if needed.
Do you operate year round?
Yes, we operate year-round. The winter months in St George are very mild and are often the best months to rent from Mad Moose Rentals.
Do I need to be experienced?
We work with any skill level, but it is recommended that you have some experience operating the equipment. We can provide instructions to you on how to operate the equipment.
What if the weather is bad and it’s raining or looks like it may rain?
We will reschedule your tour for another time. If you still wish to cancel you will be charged 25% of the rental price.
What is required to rent equipment?
You must be at least 21 years old to rent any mechanical equipment from Mad Moose Rentals with a valid driver’s license. You must also have a verified credit card on file for the security deposit. You must be at least 18 years old to rent all other equipment.
Do you require insurance?
Yes, all renters are required to purchase additional insurance at the time of the rental. The cost of insurance is dependent upon the rental as well as the size of security deposit.
Do you need a security deposit?
A security deposit is required to rent any equipment. The deposit is simply an authorization to use the funds in the event that the machine is damaged. Deposits are released 24 hours after the completion of the rental period provided no damage to the equipment is found, and no additional charges have accrued.
What is your reservation & cancellation policy?
Our cancellation policy requires a 72 hour notice or you will be billed 25% of the rental price. If you would like to just reschedule, we will give you a credit to be used within 18 months. When the equipment is reserved, it is no longer available for other customers and as such Mad Moose Rentals cannot commit the equipment to another customer during the reserved dates. Consequently, in the event the renter cancels, changes dates, shortens their trip, or in any other way amends their rental period, the 25% fee is due. There are NO cancellations on holidays. If you reserve something on a holiday and cancel without a 72 hour notice you will be charged the FULL PRICE of your rental.
Is there a weight limit?
On some pieces of equipment, there will be a manufactured warranty weight limit. However, we can typically accommodate any weight within reason.
Will I have to sign a waiver?
Yes all pariticipants will be required to fill out our waiver for any rental. Each Adult will need to fill our their own, and minors may be added to an Adult waiver form.
What size of towing ball and light adapter plug do I need?
Each piece of equipment has different sizes. Please see what size you will need in the detail of the listed item available for rent on our webpage.
Do you offer a service to drop off and pick up the rental equipment?
Yes! We deliver to Sand Hollow State Park, Quail State Park, and Warner Valley for FREE. You can all trailer the machines yourselves if you'd like. We do deliver at other locations for a nominal fee.
What accessories do you provide with your rentals?
All of our rentals come with a GoPro Camera, Helmets and/or Life Vests at no extra charge. We also have a wide variety of accessories to choose from for each rental. See the details page of any item for more information.
Can I wakeboard/ski behind your waverunners?
Yes all of our waverunners are powerful enough to pull single tubes, wakeboarders, and kneeboarders. If pulling a rider you are required to have 2 people on the wave runner; one person drives the waverunner, and the other watches the rider. Also be sure to use the flag.
How long will waverunner last on a tank of gas?
On a full tank of gas our waverunners will last 4-8 hours depending on how constant you run them. All machines have gas gauges for your convenience.
How long will UTV last on a single tank?
The time and distance our UTV will last depends on the driving style, terrain, and payload. However, most of the time, full tank should last a full day. All machines have gas gauges for your convenience.
Do the machines have seat belts?
Yes, there are seat belts which must be used at all times for all riders.
What to wear?
It depends on where you are going. We always recommend to dress in layers to accommodate changing altitudes and weather conditions as needed. Long-sleeved shirts and long pants are usually best. And be sure to wear close-toe shoes!
Do the machines have storage for food, water, and clothing?
Yes, almost all of our machines will have a small cooler on the back for drinks and snacks. Also, there is plenty of room in the machines for backpacks and other items. We do not allow you to strap fuel to any of our machines as this is a hazard to your safety.
Can we take your rental machines outside of Utah?
No, at this time our machines are not allowed to leave Utah without our express written permission. If you are planning an extended trip outside of Utah, we can discuss special terms or exceptions on a case by case basis.
What happens if I damage anything?
During check-out we video tape the rented equipment to ensure that both the renter, and Mad Moose Rentals is protected in case of any discrepancies in damages. You are responsible for any and all damage to the machine during your rental. No repairs will be allowed by the renter or other suggested mechanics.
Can you clean the machine and trailer for us if we run short on time?
Yes. It is required that you clean the machines and trailers before you return them at the end of the rental period. However, we can clean the machine and trailer for you if you desire for $25 per machine.
What is the condition of your equipment?
We pride ourselves in carrying the best equipment in town. We have the latest and greatest machines that will allow you to have a worry free adventure!
We inspect the belts before every rental for any tyoe of wear and tear. If a machine is operated and handled correctly, you will have no issues with the belt. If you do happen to break a belt during a rental, it will cost you $200.00.
When can I pick up or drop off my rental?
The best part about our service is that you can pick up and drop off the rental when it's convenient to you! We work with your schedule and time frame.
Why Mad Moose Rentals?
Mad Moose Rentals is the best place for your next adventure! We have fully custom rental options anywhere in Southern Utah. We know what we're doing, and will take care of the whole process so all you do is show up and ride! Get the best equipment at the best price guaranteed.
Do I have to haul/tow the machines myself?
No! We Deliver for FREE to many locations and trails. Including Sand Hollow State Park, Warner Valley, and Quail State Park. You may haul the machine on a trailer as well if you'd like, simply let us know if you need a trailer with your rental.
Can you deliver the machines?
Yes! We deliver for FREE to Sand Hollow State Park, Quail State Park, Warner Valley and more! Call and let us know where you will be exploring.
What do I do if I only have a rental car?
Don't worry! We are located right next to Sand Hollow State Park, Quail State Park, and Warner Valley. You can drive the machines strait from our loacation!
How does it work?
So glad you asked! First, pick a spot you want to explore. We bring the machine to the trailhead, and then return to pick it up when you are done. We can take care of cleaning and refiilling the machines with gas for you! So Easy!
Do you have any Free Maps of the Area?
We've partnered with Dixie 4 Wheel Drive, a local company here in St. George that made an incredible map free of charge! Here is the link: https://dixie4wheeldrive.com/map. We also have created and amazing 3D map for all our customers to enjoy. Ask for details.
Where is your location?
We are located at 5665 West Clubhouse Dr. in Hurricane, UT. Right next to The Sand Hollow Resort & Dunes!
Where do we meet for our tour?
You wil meet us at our main office location at 5665 West Cllubhouse Dr. Hurricane, UT 84737
Ride it like I stole it?
NO, ride it like you own it because YOU DO until you bring it back!
Do you require a copy of my Drivers License or ID?
Yes, we require a copy of your Drivers License if you will be operating one of our vehicles.
What happens if I No Show for a rental or tour?
If you are a NO SHOW and contact cannot be made. You will be charged for the FULL PRICE of your rental or tour, and the item you rented can be rented out.
Is set up and breakdown included with your package deals and equipment?
No, set up and breakdown is the responsibility of the customer.
Will I need to pay for gas with my off-road or jetski rental?
Yes, we do have set gas prices for both Jetski and ATV/UTV rentals. These can be found in the description box of the item you wish to rent.
How strict are your rental start times?
Very strict, we rent out these machines multiple times a day. If you are late for your rental and someone is renting after you. That will immediatly cut your rental time. If you are doing the lowest rental time option we may ask you to reschedule, as we will not put out the reservation following yours. Early is on time, on time is late.
Do you price match?
Yes! We are happy to pricematch our rentals as long as the follow our price match guidelines which are...
-Must be same Year, Make and Model
- Must be the same rental time (i.e. 2, 3, 4, 8, and 24 Hour)
Can we trailer the machines ourselves to a different location?
No, as a Polaris Adventures Outfitter we are the only ones authorized to transport our rental vehicles. If you would like them delivered somewhere outside our normal operating location we are happy to accomadte. You can contact our office for the rental delivery rates.