Feel Free To Call Us With Any Questions You Have, In The Mean Time, Here Are A Few Of Our Frequently Asked Questions.
How long has Mad Moose Rentals been in business?
Mad Moose Rentals came to Southern Utah in May 2017. We want to provide a custom experience to those seeking an adventure. Rent any day, any time, anywhere in Southern Utah.
Do you provide tours?
We now have tours available for up to 4 people EVERY TUESDAY! We have a Sunrise tour, Mid-Day, and Sunset tour.
Where do I meet you to pick up the equipment?
We meet you on 844 W. Telegraph street next to Best Buy and In-and-Out. We can also deliver to other areas for a small fee.
How old do I have to be to rent your equipment?
You must be at least 25 years old to rent any machine from Mad Moose Rentals with a valid driver’s license. All other pieces of equipment may be rented to anyone over 18 years of age.
Do I need to bring my own water?
We can provide a cooler with water and ice upon request. Any consumption of alcohol and/or drugs is strictly prohibited when renting from Mad Moose Rentals and will result in a $250 fine.
Do I need to wear a helmet?
Helmets are strongly encouraged and provided for you. It is not, however, required that you wear the helmet. Safety is a top priority, but you will be riding at your own risk.
Can I rent your machines and drive them anywhere I want?
Yes. Add a trailer and it’s up to you where you want to ride. We can recommend a number of great spots if needed.
Do you operate year round?
Yes, we operate year-round. The winter months in St George are very mild and are often the best months to rent from Mad Moose Rentals.
Do I need to be experienced?
We work with any skill level, but it is recommended that you have some experience operating the equipment. We can provide instructions to you on how to operate the equipment.
What if the weather is bad and it’s raining or looks like it may rain?
We will reschedule your tour for another time. If you still wish to cancel you will be charged 25% of the rental price.
What is required to rent equipment?
You must be at least 25 years old to rent any mechanical equipment from Mad Moose Rentals with a valid driver’s license. You must also have a verified credit card on file for the security deposit. You must be at least 18 years old to rent all other equipment.
Do you require insurance?
Yes, all renters are required to purchase additional insurance at the time of the rental. The cost of insurance is dependent upon the rental as well as the size of security deposit.
Do you need a security deposit?
A security deposit is required to rent any equipment worth over $1,000 and is due at the time of check out. The deposit is simply an authorization to use the funds in the event that the machine is damaged. Deposits are released after the completion of the rental period provided no damage to the equipment is found, and no additional charges have accrued. If the deposit was done through a credit card authorization, no charges will be captured as long as no damage to the property is found.
What is your reservation & cancellation policy?
Our cancellation policy requires a 72 hour notice or you will be billed 25% of the rental price. If you would like to just reschedule, we will give you a credit to be used within 18 months. When the equipment is reserved, it is no longer available for other customers and as such Mad Moose Rentals cannot commit the equipment to another customer during the reserved dates. Consequently, in the event the renter cancels, changes dates, shortens their trip, or in any other way amends their rental period, the 25% fee is due. There are NO cancellations on holidays.
Is there a weight limit?
On some pieces of equipment, there will be a manufactured warranty weight limit. However, we can typically accommodate any weight within reason.
Will I have to sign a waiver?
Yes we will have you fill out a rental agreement as well as a liability form. This may be an electronic or paper copy. Visit our Liability Agreement Page for more information.
What size of towing ball and light adapter plug do I need?
Each piece of equipment has different sizes. Please see what size you will need in the detail of the listed item available for rent on our webpage.
Do you offer a service to drop off and pick up the rental equipment?
Yes. We can deliver and pick the equipment wherever you would like in Southern Utah. The charge for delivery is dependent on location and is normally $25.
What accessories do you provide with your rentals?
All of our rentals come with a GoPro Camera, Helmets and/or Life Vests at no extra charge. We also have a wide variety of accessories to choose from for each rental. See the details page of any item for more information.
Can I wakeboard/ski behind your waverunners?
Yes all of our waverunners are powerful enough to pull single tubes, wakeboarders, and kneeboarders. If pulling a rider you are required to have 2 people on the wave runner; one person drives the waverunner, and the other watches the rider. Also be sure to use the flag.
How long will waverunner last on a tank of gas?
On a full tank of gas our waverunners will last 4-8 hours depending on how constant you run them. All machines have gas gauges for your convenience.
How long will UTV last on a single tank?
The time and distance our UTV will last depends on the driving style, terrain, and payload. However, most of the time, full tank should last a full day. All machines have gas gauges for your convenience.
Do the machines have seat belts?
Yes, there are seat belts which must be used at all times for all riders.
What to wear?
It depends on where you are going. We always recommend to dress in layers to accommodate changing altitudes and weather conditions as needed. Long-sleeved shirts and long pants are usually best.
Do the machines have storage for food, water, and clothing?
Yes, all the machines have a luggage compartment for small coolers, food, clothing, and other small items. Bring a box or cooler with straps to tie down items.
Can we take your rental machines outside of Utah?
No, at this time our machines are not allowed to leave Utah without our express written permission. If you are planning an extended trip outside of Utah, we can discuss special terms or exceptions on a case by case basis.
What happens if I damage anything?
During check-out we fill out “equipment check-out sheet”, and video tape the rented equipment to ensure that both the renter, and Mad Moose Rentals is protected in case of any discrepancies in damages. If any damages or lack of cleaning was the fault of the renter, they will be responsible to repair the damages. No repairs will be allowed by the renter or other suggested mechanics.
Can you clean the machine and trailer for us if we run short on time?
Yes. It is required that you clean the machines and trailers before you return them at the end of the rental period. However, we can clean the machine and trailer for you if you desire for $25 per machine.
What is the condition of your equipment?
We pride ourselves in carrying the best equipment in town. We have the latest and greatest machines that will allow you to have a worry free adventure!
We inspect the belts before every rental. If a machine is operated and handled correctly, you will have no issues with the belt. If you do happen to break a belt during a rental, it will cost you $150.00. We keep a spare belt on the machine, allowing you to change the belt and continue riding.
When can I pick up or drop off my rental?
The best part about our service is that you can pick up and drop off the rental when it's convenient to you! We work with your schedule and time frame.
Why Mad Moose Rentals?
Mad Moose Rentals is the best place for your next adventure. We have fully custom rental options anywhere in Southern Utah. Get the best equipment at the best price guaranteed!