Frequently asked questions

Do You Have Any Free Maps Of The Area?

We are thrilled to offer each of our customers a Digital Mapping System, conviently mounted in your vehicle. This has a full map of the trail system, as well as shows your GPS location on that map! This is gone over by your check out agent.

How Does It Work?

So glad you asked! Upon arriving, you'll decide what vehicle is best for you! We have a large variety, and can accomodate groups of up to 100 people. You'll need to bring your drivers license, form of payment, and your sense of adventure! Option items include water, closed toed shoes, and clothing appropriate for the season. You'll be checked out by one of our office personel, sign a digital waiver, watch a safety video, and get your safety equipment including a helmet and goggles. Then it's out to your machine and on the trails!

What Do I Do If I Only Have A Rental Car?

Don't worry! You can conviently leave your vehicle in our parking lot and ride directly from the office as we are located at Sand Hollow.

Can You Deliver The Machines?

Yes! We do our very best to accomodate delivery to the sourounding areas. If the delivery location is further than 20 miles there is a delivery fee, contact our office for more details.

Can I Tow the Machines Myself?

Unfortunetly, we as the outfitter are the only ones authorized to transport our vehicles by trailer. As a Polaris Adventures Outfitter this is a strict policy we must uphold. However, we are happy to arrange transport of the vehicles if needed.

How Do I Pick Up And Drop Off My Rentals?

All off-road rentals will be picked up at our Main Office location and also return the vehicle there. We do not allow out customers to trailer our machines. We are located conviently at Sand Hollow.

What Is The Condition Of Your Equipment?

We pride ourselves in carrying the best equipment in town. We offer strictly Polaris vehicles, but offer all 2021 models, brand new. We even have their best high performance vehicles and are one of a select few in the country that rent them!

Do The Machines Have Storage For Food, Water, And Clothing?

Yes, almost all of our machines will have a small cooler on the back for drinks and snacks. Also, there is plenty of room in the machines for backpacks and other items. We do not allow you to strap fuel to any of our machines as this is a hazard to your safety. You are also not permitted to over load the vehicle. No towing.

How Long Will The Machines Last On A Single Tank?

The time and distance our machines will last depends on the driving style, terrain, and payload. However, most of the time, full tank should last a full day. All machines have gas gauges for your convenience. If gas is needed during your rental you can drive back to our main office for a re-fill.

What Happens if there is Bad Weather?

Southern Utah is prone to ever changing weather. Most people say "just wait an hour" because the weather changes so rapidly. Due to this we as an outfitter are under no obligation to issue refunds or discounts as clearly stated in our cancellation policy. You are welcome to rebook or to use a credit towards future rentals. You will not be given a credit if you have already used your rental/tour time even with bad weather. Please come prepared with necessary ride gear for the weather.

Do you require a Damage Deposit?

Yes we require a pre-authorization of $1000 on a Debit/Credit card, per vehicle. This is required to rent any of our equipment. We do not accept cash for the Damage Deposit unless it covers the full amount your Max Out of Pocket of $1,500 or $3,000.

How long will the Damage Deposit Show on my Account?

It takes approximately 2-3 business days to show the authorization voided. If damage has occured, it may take longer after the damage has been investigated.

What is your Late Return Policy?

Late returns on vehicles will be charged as such:

- 30min+ Late on Return: $60
- 1hr+ Late on Return: $125
- 2hr+ Late on Return: Full Day Rental Cost

What are your Hours of Operation?

Our hours of operation vary throughout the year but are at the minimum 9-5:00pm for the majority of the year. We follow the light of day and will normallyl allow you to enjoy the day start to finish! We believe in all day advventure!

Are you Open or Closed on Holidays?

We are open for most major holidays. Below you find an updated schedule of our holiday hours: Valentines Day (February 14th) Presidents Day (February 17th) St.Patricks Day ( March 17th) Easter Sunday (April 12th) Mother's Day (May 10th) Memorial Day Weekend (May 22nd - 25th) Fathers Day (June 21st) Independence Day (July 4th) Labor Day Weekend (September 4th-7th) Halloween (October 31st) Veterans Day (November 11th) Thanksgiving Day (November 26th) Christmas Eve (December 24th) Christmas Day (CLOSED) New Years Day (January 1st)

What is your Cancellation Policy?

Our cancellation policy requires a 72 hour notice or you will be billed 25% of the rental price. Same Day Cancellations will be billed the FULL price of the Rental. If you would like to reschedule, we will give you a credit to be used within 18 months. When the equipment is reserved, it is no longer available for other customers and as such Mad Moose Rentals cannot commit the equipment to another customer during the reserved dates. ​​ Please also be aware if you are more than an hour and ten minutes late for your rental, with no call or text your machine will be given away to the next renter. A refund will NOT be issued for no call, no show reservations. There are NO cancellations on holidays. If you reserve something on a holiday and cancel without a 72 hour notice you will be charged the FULL PRICE of your rental.

Do I need an OHV Permit?

All of our vehicles have current registration and permits, and this is not the responsibility of the customer.

Where are your Locations?

We are located at the following addresses: Sand Hollow Resort 5665 W Clubhouse Dr. Hurricane, UT 84737 Zion Helicopter 3050 UT-9 Virgin, UT 84779 Quail Creek State Park 472 5300 W Hurricane, UT 84737 Mad Moose Store 3884 S River Rd STE-B1 St. George, UT 84790

What's Included in the Reservation?

All reservations will include the following: • Tank of fuel • Safety gear (helmets for all riders and passengers • GPS mapping and Personal Locator Beacon • Basic damage waiver • Unlimited miles

What happens if Mad Moose Rentals Cancels my Reservation?

Under circumstances such as vehicles going down for maintenance or other reasons, we may be required to cancel a reservation. In this event, you may rent a different machine, or you will be fully refunded your reservation.

Are there any Requirements to Drive or Ride? Can Children Go?

You must be 18 years of age and hold a valid driver’s license, no other special requirements are needed to drive. If you will be a driver of the vehicle, you are only permitted to carry minor passengers if you are at least 25 years of age and the Parent or Legal Guardian of the minor passenger. You may only carry the number of passengers for which the vehicle was designed and only carry passengers who have signed the waiver agreement. The subscriber must require every passenger to wear proper safety equipment and a seatbelt. If anyone is under 18 years of age (“minor passenger”), the Parent or Legal Guardian will need to sign the waiver agreement on their behalf, and they must be under the Parent or Legal Guardian’s supervision at all times. As a passenger, you must be able to grasp the handhold with your feet firmly planted on the ground and your back fully against the seat backrest. Minors will not drive the vehicle. All drivers and passengers must keep their hands and feet inside the vehicle at all times while riding.

Is Safety Gear Provided?

ATV/RZR/RGR/GENERAL: Helmet and goggles are provided as needed. You are required to wear helmets and googles at all times while operating Polaris Adventures Select vehicles. Slingshot: Riders must wear full-face helmets. All riders must wear long pants and closed-toe shoes.

What Should I do if I have an Accident While Riding?

If you are seriously injured, immediately contact 911 for help, or utilize the provided personal locator beacon if you are outside of cellular range. This should only be used in life threatening circumstances. If all members of your party are safe and not injured, call Customer Support at 435-200-9399 for the next steps.

What is the Damage Waiver?

The Basic Damage Waiver Program is included for all Members. The program limits the out of pocket costs to $3000, should damage to the vehicle occur during an experience. You may also upgrade to the Premium Damage Waiver which lowers the limit to $1500.

(435) 200 - 9399

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