Frequently asked questions

Do You Have Any Free Maps Of The Area?


We are thrilled to offer each of our customers a Digital Mapping System, conviently in your vehicle! Trail systems and options will be offered to you during check out!




How Does It Work?


Call, Text, or Book Online! We are located on-site at all of our locations so no trailering is required. All riding gear is also included so you can show up and ride!




What Do I Do If I Only Have A Rental Car?


Don't worry! We are located at the trailhead at all of our locations, so you will be able to just park and ride! No trailering required!




Can You Deliver The Machines?


We no longer deliver our machines to other locations due to the fact that we are already located near all popular trailheads.




Can I Tow the Machines Myself?


Unfortunetly, we as the outfitter are the only ones authorized to transport our vehicles by trailer. As a Polaris Adventures Outfitter this is a strict policy we must uphold.




What Is The Condition Of Your Equipment?


We offer the largest selection of well maintained vehicles in Utah! Vehicles are current year models with low miles/hours and are inspected after every ride.




Do The Machines Have Storage For Food, Water, And Clothing?


Yes, there is room near the floorboards in the machines for backpacks and other items. We do not allow you to strap fuel to any of our machines as this is a hazard to your safety. You are also not permitted to over load the vehicle.




How Long Will The Machines Last On A Single Tank?


The time and distance our machines will last depends on the driving style, terrain, and payload. However, most of the time, full tank should last a full day. All machines have gas gauges for your convenience. If gas is needed during your rental you can drive back to our main office for a re-fill.




What Happens if there is Bad Weather?


Southern Utah is prone to ever changing weather. Most people say "just wait an hour" because the weather changes so rapidly. Due to this we as an outfitter are under no obligation to issue refunds or discounts as clearly stated in our cancellation policy. You are welcome to rebook or to use a credit towards future rentals. You will not be given a credit if you have already used your rental/tour time even with bad weather. Please come prepared with necessary ride gear for the weather.




Do you require a Damage Deposit?


A security deposit is required to rent any equipment. It will be a minimum of $1,000 depending on the equipment rented.




How long will the Damage Deposit Show on my Account?


It takes approximately 7-10 business days to show the authorization voided. If damage has occured, it may take longer after the damage has been investigated.




What is your Late Return Policy?


Late returns on vehicles will be charged as such:

- 30min+ Late on Return: $60
- 1hr+ Late on Return: $125
- 2hr+ Late on Return: Full Day Rental Cost




What are your Hours of Operation?


Our hours of operation vary throughout the year but are at the minimum 9-5:00pm for the majority of the year. We follow the light of day and will normallyl allow you to enjoy the day start to finish! We believe in all day advventure!




Are you Open or Closed on Holidays?


We are open for most major holidays. Below you find an updated schedule of our holiday hours: Valentines Day (February 14th) Presidents Day (February 17th) St.Patricks Day ( March 17th) Easter Sunday (April 12th) Mother's Day (May 10th) Memorial Day Weekend (May 22nd - 25th) Fathers Day (June 21st) Independence Day (July 4th) Labor Day Weekend (September 4th-7th) Halloween (October 31st) Veterans Day (November 11th) Thanksgiving Day (November 26th) Christmas Eve (December 24th) Christmas Day (CLOSED) New Years Day (January 1st)




What is your Cancellation Policy?


Our cancellation policy requires a **72 hour notice** or you will be billed 25% of the rental price. **Same Day Cancellations** will be billed the **FULL price** of the Rental. Moreover, **late returns** on vehicles will be charged as such: - 30min+ Late on Return: $60
- 1hr+ Late on Return: $125
- 2hr+ Late on Return: Full Day Rental Cost If you would like to reschedule, we will give you a credit to be used within 18 months. When the equipment is reserved, it is no longer available for other customers and as such Mad Moose Rentals cannot commit the equipment to another customer during the reserved dates. There are NO cancellations on holidays. If you reserve something on a holiday and cancel without a 72 hour notice you will be charged the FULL PRICE of your rental.




Do I need an OHV Permit?


All of our vehicles have current registration and permits, and this is not the responsibility of the customer.




Where are your Locations?


We are located at the following addresses: Sand Hollow Resort 5665 W Clubhouse Dr. Hurricane, UT 84737 Zion Helicopter 3050 UT-9 Virgin, UT 84779 Quail Creek State Park 472 5300 W Hurricane, UT 84737 Mad Moose Store 3884 S River Rd STE-B1 St. George, UT 84790




What's Included in the Reservation?


All reservations will include the following: • Fuel • Safety Gear (helmets for all riders and passengers • GPS Mapping and Personal Locator Beacon • Basic Damage Waiver • Unlimited Miles




What happens if Mad Moose Rentals Cancels my Reservation?


Under circumstances such as vehicles going down for maintenance or other reasons, we may be required to cancel a reservation. In this event, you may rent a different machine, or you will be fully refunded your reservation.




What are the requirements for minor passengers?


If anyone is under 18 years of age (“minor passenger”), the Parent or Legal Guardian will need to sign the waiver agreement on their behalf, and they must be under the Parent or Legal Guardian’s supervision at all times. There is no minimum age requirement, but as a passenger you must be able to grasp the handhold with your feet firmly planted on the ground and your back fully against the seat backrest. Minors are not allowed to drive the vehicle.




Is Safety Gear Provided?


All required safety gear is provided for you during your reservation and may include helmets, goggle, or life-vests.




What Should I do if I have an Accident While Riding?


If you are seriously injured, immediately contact 911 for help, or utilize the provided personal locator beacon if you are outside of cellular range. This should only be used in life threatening circumstances. If all members of your party are safe and not injured, call or text Customer Support at 435-200-9399 for the next steps.




What is the Damage Waiver?


The Basic Damage Waiver Program is included for all Members. The program limits the out of pocket costs to $3000, should damage to the vehicle occur during an experience. You may also upgrade to the Premium Damage Waiver which lowers the limit to $1500. A $50 credit card fee is billed if the damage waiver is not paid in cash.




Do you operate year round?


Yes, we operate year round! The winter months in Southern Utah are very mild and are often the best months to rent our equipment




Why Mad Moose Rentals?


Mad Moose Rentals is the #1 Rated Off Road Adventure Company in Utah. We excel at helping you experience more! Get the best price guaranteed at any of our locations near Sand Hollow, Zion National Park, and Quail Creek State Park!




What is the Minimum Age Required to Rent Equipment?


You must be 18 years old with a valid drivers license to rent any of our equipment. If you have minor passengers in the vehicle (under 18) the renter/driver is required to be 25 years old.




Is there a time change between Nevada and Utah?


Yes there is! Utah is an hour ahead of Nevada so please be aware of that when you are making your reservation!





 
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