Feel Free To Call Us With Any Questions You Have, In The Mean Time, Here Are A Few Of Our Frequently Asked Questions.
How long has Mad Moose Rentals been in business?
Our company, Mad Moose Rentals is new to Southern Utah. We had done business before up in Logan, Utah but have now decided to move back to this beautiful place. We aim to give our customers a great experience by provided only the best machines in the industry available to rent with customized options. Rent any day, any time, anywhere in Southern Utah.
Do you provide tours?
At this moment, we do not provide tours. We have maps for all the local areas, and will give you a few pointers. Once we begin to add more machines, we will be doing “Tour Tuesdays” where every Tuesday we will have 3 optional tours. Sunrise, Mid-Day, and Sunset. Our tours will be for our UTV vehicles.
Where do I meet you to pick up the equipment?
The good news is we customize our business to you. Generally, we meet you on Telegraph street next to Best Buy and In-and-Out.
How old do I have to be to rent your equipment?
You must be at least 25 years old to rent any machined equipment from Mad Moose Rentals with a valid driver’s license. All other piece of equipment may be rented to anyone over 18 years of age.
Do I need to bring my own water?
Bring whatever drinks you’d like to have with you on your journey. We provide several water bottles and ice in the cooler for you free of charge. Any consumption of alcohol and/or drugs is strictly prohibited when renting from Mad Moose Rentals.
Do I need to wear a helmet?
Helmets are strongly encouraged and provided for you. It is not, however, required that you wear the helmet. Safety is a top priority, but you will be riding at your own risk.
Can I rent your machines and drive them anywhere I want?
Yes. Add a trailer and it’s up to you where you want to ride. We can recommend a number of great spots if needed.
Do you operate year round?
Yes, we operate year-round. The winter months in St George are very mild and are often the best months to rent from Mad Moose Rentals.
Do I need to be experienced?
We work with any skill level, but it is recommended that you have some experience operating the equipment. We can provide instructions to you on how to operate the equipment.
What if the weather is bad and it’s raining or looks like it may rain?
We will reschedule your tour for another time. If you need to cancel you will be charged 25% of the rental price if you cancel later than 72 hours before the scheduled rental day and time.
What is required to rent equipment?
You must be at least 25 years old to rent any machined equipment from MAD MOOSE RENTALS with a valid driver’s license. You must be at least 16 years of age to operate one of our machines. You must also be familiar with operating any equipment you rent. You must also have a verified credit card on file for the security deposit.
Do you require insurance?
Yes, all renters are required to purchase additional insurance at the time of the rental. The insurance policy is $40 for the first day, and $35 for each additional day.
Do you need a security deposit?
A security deposit is required to rent any equipment worth over $1,000 and is due at the time of check out from the RENTER. The deposit is simply an authorization to use the funds in the event that the machine is damaged. Deposits are released after the completion of the rental period provided no damage to the equipment is found, and no additional charges have accrued. If the deposit was done through a credit card authorization, no charges will be captured as long as no damage to the property is found.
What is your reservation & cancellation policy?
Our reservation cancellation policy requires a 72 hour notice or you will be billed 25% of the rental price. If you would like to just reschedule, we will give you a credit for your tour to be used within 18 months. When the equipment is reserved, it is no longer available for other customers and as such MAD MOOSE RENTALS cannot commit the equipment to another customer during the reserved dates. Consequently, in the event the renter cancels, changes dates, shortens their trip, or in any other way amends their rental period, the 25% fee is due. Severe inclement weather can waive this policy.
Is there a weight limit?
On some pieces of equipment, there will be a manufactured warranty weight limit. However, we can typically accommodate any weight within reason.
Will I have to sign a waiver?
Yes, one you rent an item from us, it will have you electronically fill out and sign a waiver. We also have had copies if needed.
What size of towing ball and light adapter plug do I need?
Each piece of equipment has different sizes. Please see what size you will need in the detail of the listed item available for rent on our webpage.
Do you offer a service to drop off and pick up the rental equipment?
Yes. We can deliver and pick the equipment wherever you would like. There is a $40 charge for anywhere within 30min of driving time from Telegraph Street.
What accessories do you provide with your rentals?
All of our rentals come with a GoPro Camera, Helmets and/or Life Vests at no extra charge.
Can I wakeboard/ski behind your waverunners?
Yes all of our waverunners are 3 seaters, and are powerful enough to pull single/double tubes, wakeboards, and kneeboards. If pulling a rider you are required to have 2 people on the wave runner; one person drives the waverunner, and the other watches the rider. There must be an empty seat on the waverunner for the rider to get back on when they are finished.
How long will waverunner last on a tank of gas?
On a full tank of gas our waverunners will last 4-8 hours depending on how constant you run them.
How long will UTV last on a single tank?
The time and distance our UTV will last depends on the driving style, terrain, and payload. However, most of the time, full tank should last a full day. All machines have a gas gauges for your convenience.
Do the machines have seat belts?
Yes, there are seat belts which must be used at all times for all riders.
What to wear?
It depends on where you are going. We always recommend to dress in layers to accommodate changing altitudes and weather conditions as needed. Long-sleeved shirts and long pants are usually best.
Do the machines have storage for food, water, and clothing?
Yes, all the machines have a luggage compartment for small coolers, food, clothing, and other small items.
Can we take your rental machines outside of Utah?
No, at this time our machines are not allowed to leave Utah without our express written permission. If you are planning an extended trip outside of Utah, we can discuss special terms or exceptions on a case by case basis.
What happens if I damage anything?
During check-out we fill out “equipment check-out sheet”, and video tape the rented equipment to ensure that both the renter, and A&K RECREATIONAL RENTALS is protected incase of any discrepancies in damages. If any damages or lack of cleaning was the fault of the renter, they will be responsible to repair the damages. No repairs will be allowed by RENTER or other suggested mechanics.
How do I get my rented machine to the trailhead?
Ride directly from our location. All our equipment is street legal, and it only takes about 10 minutes to reach several trailheads.
Trailer. If you desire to access a riding area that is not accessible from one of our locations, you can add on a trailer for an additional $25. All you need is a vehicle and the correct ball hitch to take yourself anywhere in Utah!
Delivery and Pick-Up. If you do not have the capability to haul a machine, we can also provide a delivery and pick-up service to the trailhead for an additional fee. Call us to know what you’ll be looking at.
Can you clean the machine and trailer for us if we run short on time?
Yes. It is required that you clean the machines and trailers before you return them at the end of the rental period. However, we can clean the machine and trailer for you if you desire for $50 per machine.
What is the condition of your equipment?
Everything we have is Brand New 2017! We provide the highest quality of equipment in town. They are clean and in very good condition.
What are Utahs Rules on Off Road Vehicles?
Here is a link that will answer all your questions. Then come back and rent from us!